At Shriners Hospitals for Children—Cincinnati, the health and safety of our patients, families, volunteers and staff is our top priority. With the rapidly evolving situation regarding coronavirus (COVID-19,) we are closely monitoring local health departments and The Centers for Disease Control and Prevention (CDC,) and are actively following their recommendations.

We are working diligently to reschedule appointments postponed during the quarantine. We also understand you may feel some anxiety about bringing your child into the hospital. Our plans to restart routine care have been thoughtfully developed and implemented to keep everyone safe. We are also scheduling some appointments for new patients. If you have any questions, please call the hospital at 855-206-2096.

Families that have appointments of any kind are asked to arrive with ONLY ONE parent or guardian and no additional family members or guests.

When you arrive for your appointment, if you and your child are not already wearing a mask, you will receive one. You will both be screened for illness and will notice new safety precautions in place to promote clean hands, a clean environment, and social distancing.

We are here for you, and look forward to seeing you soon.

Emma’s Story

Emma and a dog

One quiet afternoon while home with her father Scott, six-year-old Emma accidentally knocked over a bottle of commercial-grade drain opener which was stored in a closet. Not realizing the danger, she tried to clean up the spill herself with paper towels, kneeling in the caustic liquid. Within minutes it burned through her pants and into her left shin.

Emma and a dog

When Emma showed her father the “brown spot” on her leg, he quickly realized what happened. They rushed to the local children’s hospital where, after a four-hour wait, the two were dispatched to the burn experts at Shriners Hospitals for Children—Cincinnati.

Emma’s wound was treated that same day, and Scott was given all the training and supplies they would need to help it heal at home. But at a follow-up visit two weeks later, the depth of the wound had not improved sufficiently—Emma would need a skin graft.

Dr. Petra Warner, Cincinnati Shriners Hospital Chief of Staff and burn surgeon, put the family at ease with her careful briefing of the procedure. “It is important to make parents feel heard and included, and that is exactly what Dr. Warner did,” Emma’s mother Christina recalled of the experience.

Emma, who often experiences anxiety in stressful situations, was particularly calm about the process, much to her parents’ surprise. “I knew I was safe because all the doctors were smiling at me,” Emma told them. Christina credits the clear information and patience of the nursing and child life staff with Emma’s unexpected tolerance. “Emma loves structure, so their descriptions for her using IPads worked wonders,” Christina said.

Emma and her burn

The caring staff of Cincinnati Shriners Hospital made sure Emma was prepared even after she went home. “They actually mailed us extra compression garments [worn to keep scarring to a minimum] over the summer so Emma could go swimming; we didn’t have to ask. Who does that?!” Christina marveled.

Today, Emma is thriving. Though she will need a few more visits, her progress has been excellent. “You don’t know the future,” Christina said of the frightening episode, “but today Emma can run all the way around the track at her school! The nurses at Cincinnati Shriners Hospital always made her feel special, so she knows she can do whatever she sets out to do.”

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